Site Policies

Terms and conditions

1 Introduction


Member organisations (selected NHS Trusts and Universities across Surrey) within Surrey Health Partners manage the Surrey Health Partners website. The content, data and services on this website are delivered by Our Clinical Academic Teams and associated academics and clinicians within member organisations. You may access and use this website (‘Surrey Health Partners’ – if you agree to be legally bound by the terms set out here. If you do not agree to be legally bound by these terms please do not access and/or use

‘Surrey Health Partners is intended for use by people who live in the United Kingdom and internationally. References to ‘the NHS’ mean ‘the NHS in England,’ unless otherwise stated. Descriptions, entitlements and costs refer to services provided from member organisations in England and arrangements may differ elsewhere in the UK, unless otherwise stated.


Changes to Terms


We may make changes to Surrey Health Partners, including these terms, at any time. You will be legally bound by the updated or amended terms from the first time that you use Surrey Health Partners after we publish the changes on

Intellectual Property Rights

For non-commercial use, including personal use, or for use by a registered charity, a not-for-profit organisation or a public sector body including NHS organisations, you may copy, download, adapt or print off copies of the materials, information, data and other content included on Surrey Health Partners (‘ Surrey Health Partners content’), but note the exceptions detailed at 3.3 and 3.4.. You will need to obtain permission in writing from us before you make any other use of Surrey Health Partners content.


Under the Open Government Licence (OGL) commercial organisations may make use of our content on similar terms to those at 3.1. Note that any editing of clinical content may invalidate its formal approval; the organisation or individual amending the content will bear any risk associated with such amendment.

The rights in images, trademarks, trade names, logos and so forth included in Surrey Health Partners are owned by Surrey Health Partners member organisations and/or third parties. You will need to obtain permission in writing from the Surrey Health Partners Steering Group representative before you may use these images, trademarks, trade names, logos in any way.

Surrey Health Partners videos and interactive tools are made available to embed in other websites by the Steering Group that governs the Surrey Health Partners programme . By using the embed codes for Surrey Health Partners videos and tools you accept and agree to the following terms:

(a) You must not alter, adapt, edit, incorporate, modify or translate the video or tool in any way.

(b) You must not alter, adapt, edit, modify or remove the  Surrey Health Partners branding.

(c) You must not use the video or tool for purposes that are illegal, derogatory or otherwise objectionable or that bring Surrey Health Partners, its member organisations or any third party into disrepute.

(d) You may not indirectly or directly charge users specifically for accessing the video or tools, or otherwise commercialise such content, nor attempt to re-sell Surrey Health Partners content in any way.

(e) You may not directly or indirectly suggest any endorsement or approval by Surrey Health Partners of your site or any non- Surrey Health Partners entity, product or content or any views expressed within your site or service.

(f) Surrey Health Partners member organisations have absolute editorial control over all Surrey Health Partners written content with the exception of any user forums, videos and tools.

(g) You should refresh cached content every 24 hours to ensure you have the most up-to-date version.

(h) Surrey Health Partners member organisations reserve the right to alter, adapt, edit, modify or restrict the availability of videos or interactive tools for use on third-party sites.

(i) For information about how we track and collect information for video usage on third-party sites, please see our privacy policy.

The terms specific to video and interactive tools may be updated from time to time. Please review them each time you get new Surrey Health Partners embed code.

All title, ownership rights and intellectual property rights in and to Surrey Health Partners videos and tools shall ultimately remain the property of the Surrey Health Partners member organisations.

Health and Medical Information

Surrey Health Partners member organisations provide health, medical and other information to support research and educational development and NHS service transformation as well as for  information  purposes. We do not warrant that information we provide will meet your health or medical requirements. It is up to you to contact a health professional if you are concerned about your health.

Surrey Health Partners does not give medical advice in relation to any individual case or patient, nor does Surrey Health Partners provide medical or diagnostic services.

If you are a medical or health professional or academic then you are encouraged to use Surrey Health Partners for general information and applied research and innovation and educational support purposes.  We make every effort to ensure the accuracy of our information on . However, you should not rely on Surrey Health Partners material included on  we do not accept any responsibility if you do.


Third Party Websites

We do not monitor the content of third-party websites. Any link provided on is solely for your convenience. We do not accept any responsibility for any third-party website. Where we provide links to third-party websites, that does not imply any association with or recommendation for those websites. See our External links policy.



We accept no liability to you should  not be available at any particular time.

We do not accept any liability to you for any of the following types of loss or damage (which you may suffer as a result of your use of on Surrey Health Partners) whether the losses were foreseen, foreseeable, unforeseen, unforeseeable, known, unknown or otherwise:

(a) loss which arose when you first accessed or registered to use on Surrey Health Partners (even if that loss results from our failure to comply with these terms or our negligence);

(b) any business loss you may suffer, including loss of revenue, loss of profits or loss of anticipated savings (whether those losses are the direct or indirect result of our default);

(c) loss which you suffer other than as a result of our failure to comply with these terms or our negligence or breach of statutory duty;

(d) any loss suffered due to the default of any party other than us.

6.3 We do not warrant that on Surrey Health Partners or any content will be available uninterrupted or error free, that defects will be corrected, or that on Surrey Health Partners or its supporting systems are free of viruses or bugs.

6.4 We do not accept any liability to you if we fail, or are interrupted or delayed in the performance of any obligation because of:

(a) the non-availability or failure of any telecommunications or computer services, systems, equipment or software operated or provided by you or any third party;

(b) any other event not reasonably within our control.


We do not give any commitments or accept any liability to you in respect of on Surrey Health Partners content provided by other users of the website or third parties.


If any of these terms are determined to be illegal, invalid or otherwise unenforceable then the remaining terms shall remain in full force and effect.

These terms shall be governed by and interpreted in accordance with the laws of England.

Surrey Health Partners is delivered by:

The Programme Office
Room 03PG01,

Leggett Building,

Daphne Jackson Road






Surrey Health Partners is funded by Member organisations (selected NHS Trusts and Universities across Surrey). It does not carry advertising and does not accept corporate sponsorship.

Staff interests and independence
Surrey Health Partners has a dedicated team of editorial administrators and clinical academic contributors from its Member organisations. It operates independently of the members’ marketing and commercial functions and has a clear mandate to produce accurate, balanced and transparent information.

No editorial contributor will be asked, or is permitted, to provide favoured treatment to any partner organisation and all those involved in content and editorial development must fully disclose any financial or other interests they may have in any healthcare-related companies or organisations. Such interests must be reported to the appointed content manager for Surrey Health Partners at the time of employment or at the point the interests arise thereafter.

The appointed content manager for Surrey Health Partners will report any potential conflict of interest to the Surrey Health Partners Steering Group which will determine what needs to be done to eliminate it. Where content is produced by outside organisations or individuals, Surrey Health Partners requires that such agents make a similar disclosure of outside interests.

All editorial contributors are given training to ensure editorial standards are met.

Quality assurance
The Surrey Health Partners content manager is ultimately responsible for editorial quality standards as they relate to best clinical practice. The Surrey Health Partners Core Delivery Team meets regularly and is the approver of the site’s editorial process.

The Surrey Health Partners Core Delivery Team welcomes feedback with regard to the site’s editorial process, via the ‘Contact’ link at the top of the page on this site.


©2018 Surrey Health Partners

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